Terms of Service

1. Acceptance and eligibility

By creating an account, calling the API, or otherwise using Enrichments (the "Service"), you agree to these terms. If you are using the Service on behalf of a company or other organization, you represent that you have authority to bind it, and "you" means that organization.

You specifically acknowledge, at the moment you accept, that Section 16 waives your right to a jury trial and to bring or participate in a class, collective or representative action, and that Section 17 makes these terms governed by the law of the State of Texas and gives the courts there exclusive jurisdiction. Those two sections are called out here and in the summary at the top of this page so that agreeing to them is a decision you are actually making.

You must be at least 18 and able to enter a binding contract. The Service is a business tool and is not offered for personal or household use. If you do not agree to these terms, do not use the Service.

2. What the Service does

Enrichments finds and returns structured business information about people and companies. You describe what you are looking for in natural language, through the API, or by uploading a CSV, and we return records that may include names, job titles, seniority and department, employer names and company domains, work email addresses, LinkedIn profile URLs, locations, and company firmographics. Each returned field carries provenance: which provider and endpoint produced it, and with what confidence.

The Service never returns phone numbers. This is a fixed property of the product, not a limitation awaiting removal, and it is enforced in several independent places in the code — including a filter on the unmodelled provider payload, so a number nobody asked for cannot ride along. Data you supply yourself is a separate matter: a phone column in a CSV you upload is passed back to you untouched, because it was already yours. Section 5 of the Privacy Policy sets out the boundary precisely. The Service also does not send email on your behalf, does not connect to your mailbox, and has no outreach or sequencing functionality of any kind.

3. Accounts and organizations

You are responsible for the accuracy of your account information, for keeping your credentials secure, and for everything that happens under your account. Tell us promptly if you believe your account has been compromised.

Every account belongs to an organization, and every request is scoped to one. Members you invite act within your organization's data and spend your organization's credits, subject to their role. You are responsible for who you invite and what they do.

We send account and security email, and nothing else. That is: a message asking you to confirm your address when you sign up, a password-reset link when you ask for one, a notice telling you your password was changed, and an invitation when someone adds you to their organization. We do not send marketing, newsletters, product announcements or receipts, and you cannot be added to a mailing list here. Because these four messages are the mechanism by which you keep control of your own account, there is nothing to unsubscribe from; if you no longer want them, close the account.

You can now reset your password yourself, on the password reset page — which is why that page carries a form again. Manual recovery still exists as a fallback and we have not taken it away: if a link never arrives, write to support@enrichments.io from the address the account is registered to and we will verify you and reset the password by hand.

4. API keys

API keys belong to your organization rather than to an individual member, so a key keeps working when the person who created it leaves. A key is displayed in full exactly once, at creation. We store only a hash of it plus a short identifying prefix, which means we cannot recover a lost key for you — you can only create a new one and revoke the old.

Treat a key as a credential with your organization's spending power behind it. You are responsible for keys you issue, and for revoking them when they are no longer needed. Keys carry scoped permissions and are rate-limited; you must not attempt to circumvent those limits.

5. Acceptable use

You agree not to use the Service to:

• Break the law, or process data in a way that breaks the law where you or the people in your results are located.
• Harass, stalk, intimidate, defraud, dox or endanger anyone, or to build a profile of a person for any purpose unrelated to legitimate business contact.
• Enrich, target or build lists of individuals on the basis of race, ethnicity, religion, health, sexual orientation, political opinion, trade union membership or any other special category of personal data.
• Screen people for employment, credit, housing, insurance or any other eligibility decision. The Service is not a consumer reporting agency, its output is not a consumer report, and it must not be used for any purpose regulated by the US Fair Credit Reporting Act or its equivalents.
• Resell, sublicense, redistribute or publish the raw records we return as a data product of your own, or use them to train a competing dataset or model.
• Scrape, mirror or systematically extract the Service, circumvent rate limits or credit accounting, probe our infrastructure, or use automated means beyond the documented API.
• Submit data you have no right to submit, including personal data you are not permitted to disclose to a third-party processor.
• Interfere with the Service's operation or with other customers' use of it.

6. Credits, billing and refunds

The Service is metered in credits. Credits are granted with your plan or purchased, and are consumed when we deliver data.

• You are charged for delivered results. A run that returns nothing releases its entire reservation, and a result served from our cache is charged at zero — you are not billed twice for the same question.
• Uploading a CSV, re-mapping its columns and previewing the plan all cost nothing. Only an explicit confirmation creates a billable job.
• Retries are collapsed by an idempotency key, so a workflow that is retried internally cannot charge you twice for the same work.
• Every credit movement is a row in an append-only ledger. Your balance and every usage figure shown in the product are both derived from summing the same rows, so they cannot disagree with each other.
• The ledger cannot be edited or deleted — the database itself rejects the attempt, not merely our application code. If a charge needs correcting, we do it by writing a compensating adjustment, which stays visible in your history alongside the original.

A paid plan is a subscription. It renews automatically at the end of every billing period — monthly or annual, whichever you chose — at the price then in effect, and it keeps renewing until it is cancelled. We do not send a reminder before a renewal.

• Cancelling is your responsibility, and it has to happen before the current period ends. A cancellation that lands after a renewal has already been charged takes effect on the following period, not the one you have just paid for.
• Cancellation takes effect at the end of the period you have already paid for. We do not pro-rate: ending a plan part-way through a period produces no refund and no credit for the unused remainder.
• Once a cancellation takes effect the organization returns to the free plan and no further credits are granted. Credits already granted stay on your ledger and remain spendable — cancelling does not take back credits you have already been given.

To cancel, use the billing portal where it is available to you, or write to support@enrichments.io from the address the account is registered to.

Fees are not refundable. That covers subscription fees for any billing period, credit top-ups, and any other purchase of credits — including a period you did not use and credits you never spent. Credits already consumed are not restored. Credits have no cash value outside the Service, are not transferable between organizations, and are not redeemable for money. Where credits are supplied under an arrangement agreed with us directly, the commercial terms of that arrangement — price, term, invoicing and refunds — are set out in that agreement and prevail over this section if they conflict. None of this removes a refund or a cancellation right that a law applying to you requires us to give.

7. Your responsibilities for the data you obtain

This is the most important obligation in these terms. When we deliver a record to you, you decide what happens next, and that decision is yours alone.

• You are independently responsible for having a valid lawful basis to process the personal data you obtain from the Service and to contact the people it describes.
• You are responsible for complying with the data protection, direct marketing and electronic communications rules that apply to you and to your recipients — which differ substantially by country and are stricter than many senders assume.
• You are responsible for giving the notices and honouring the rights that fall to you as a controller of the data once you hold it, including opt-out and erasure requests that reach you directly.
• You must not use the Service to contact people who have already asked you to stop.

Nothing we supply, and nothing in these terms, constitutes legal advice or a representation that any particular use of the data is lawful in your jurisdiction. Our Privacy Policy explains how we handle the same data on our side.

8. No guarantee of accuracy or coverage

Enrichment is inference from public sources, and public sources are incomplete, stale and sometimes wrong. We do not warrant that any record is accurate, current or complete, that a person still holds the role attributed to them, or that any email address is valid or monitored. Where the Service reports that an address appears deliverable, that is a probabilistic signal from an automated check, not a guarantee of delivery or of the recipient's identity.

Confidence scores and per-field provenance are provided so you can judge a record for yourself. Use them. Do not make decisions with legal or material consequences for a person on the basis of a record from the Service without independent verification.

9. Availability and changes to the Service

The Service is provided on an as-available basis. We do not offer a service level agreement, an uptime commitment or a support response time. We may add, change, suspend or remove features, including changing what upstream providers we use, and we may impose or adjust rate limits. Where a change would materially reduce the core functionality you rely on, we will make reasonable efforts to give notice.

10. Intellectual property

The Service, the software, the interface and our documentation belong to us and are licensed to you, not sold. Subject to these terms and payment of applicable fees, you may use the records the Service returns for your own internal business purposes, including contacting the people described, subject to Sections 5 and 7. You may not redistribute those records as a dataset or product of their own.

You keep ownership of what you submit — your queries, uploads and chat messages. You grant us the licence needed to operate the Service on that content, including transmitting the relevant parts to the providers listed in our Privacy Policy. Feedback you send us we may use freely.

11. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access if you breach these terms, if your use threatens the Service or other customers, if we are required to by law, or if the Service is discontinued.

On termination your right to use the Service ends immediately. Deletion of your remaining data is a manual process we carry out on request — see Section 9 of the Privacy Policy, including the exception for ledger records, which are retained as financial history. Sections 5, 7, 8, 10, 12, 13, 14, 16, 17 and 18 survive termination.

12. Disclaimers

To the fullest extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. Some jurisdictions do not allow the exclusion of certain warranties; in those places this section applies only as far as the law permits.

13. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, data, goodwill or business opportunity, however caused and on any theory of liability.

Our total aggregate liability arising out of or relating to the Service or these terms is limited to the greater of the amounts you paid us for the Service in the twelve months before the event giving rise to the claim, or one hundred US dollars. These limits do not apply to liability that cannot lawfully be limited.

14. Indemnity

You will indemnify and hold us harmless from claims, damages, liabilities and reasonable legal costs arising from your use of the Service, your breach of these terms, your use of the data you obtain from the Service, or your violation of any law or of the rights of any person — including claims by individuals whose data you processed or contacted.

15. Security

Our security page describes the controls the product actually implements, and is candid about what it does not claim. It is descriptive, not a warranty, and it may change as the product does.

16. Dispute resolution; jury and class-action waiver

Read this section before you accept. It changes how any dispute between us is decided and what remedies are available to you.

Notice of dispute first. Before either of us files anything, the one with the complaint will write to support@enrichments.io — or, for a claim we have against you, to the address on your account — describing the dispute and the resolution wanted, and will give the other thirty days to settle it. This step is a condition of filing, not a waiver of any right: the thirty days run, and then either of us is free to proceed.

If the dispute is not settled in that window, it is resolved in the courts identified in Section 17. We do not require you to arbitrate. Section 17 states the law that governs and the courts that hear the claim, and it applies to claims that arose before you accepted these terms and to claims that arise after your access ends.

You and we each waive a jury trial, and each waive the right to bring, join or participate in a class action, collective action, consolidated proceeding or any other representative proceeding, to the maximum extent the law allows. Each of us may seek relief only in our own individual capacity, and only to the extent needed to satisfy our own claim. If that waiver is held unenforceable as to a particular claim, it is severed as to that claim only and the rest of this section stands.

Two carve-outs. Either of us may bring an individual claim in a small-claims court that has jurisdiction over it. Either of us may also seek injunctive or other equitable relief in any court of competent jurisdiction to stop actual or threatened infringement or misuse of intellectual property, or unauthorised access to the Service, without waiting out the notice period above.

Nothing in this section waives a right that cannot lawfully be waived, and if mandatory consumer protections in your country of residence give you a forum you cannot be deprived of, this section applies only as far as that law permits.

17. Governing law

These terms, and any dispute arising out of or relating to them or to the Service, are governed by the laws of the State of Texas and the laws of the United States of America, without regard to conflict-of-laws rules and without regard to the United Nations Convention on Contracts for the International Sale of Goods.

The state and federal courts located in Texas have exclusive jurisdiction over any dispute between us, and you consent to personal jurisdiction and venue in those courts, subject to the small-claims and equitable-relief carve-outs in Section 16. This does not deprive you of any mandatory protection available to you under the law of your country of residence.

18. General

These terms, together with the Privacy Policy, are the entire agreement between us on this subject. If a provision is unenforceable, the rest stands. Our failure to enforce a provision is not a waiver of it. You may not assign these terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. Nothing here creates a partnership, agency or employment relationship.

We may update these terms; the "last updated" date at the top will change and material changes will be communicated in the product. Continuing to use the Service after a change means you accept the revised terms.

19. Who you are contracting with, and how to reach us

Your counterparty under these terms is the operator of the Service at enrichments.io — the same person or company that runs the product, receives your fees and answers the mailboxes below. These terms identify us that way on the page rather than printing a registered name and address, and we would rather tell you the consequence than let you find it out when it matters: if you need to name us in a filing, serve a notice on us formally, or run a supplier check, write to support@enrichments.io and ask for our legal name and registered address, and we will give them to you in writing. We will not treat a claim as improperly brought because you asked for those details and had not received them yet.

Everyday questions about these terms, and the notice of dispute described in Section 16, go to support@enrichments.io as well. Privacy questions and data subject requests go to privacy@enrichments.io instead, and security reports to security@enrichments.io.